Related Posts

• Your Customers Define Your Value; Customer Advisory Boards provide the framework to listen

  Truly understanding your customer’s needs and the value they place on your products and services is paramount to success in business. Defining and refining your value to the customer takes total organizational alignment. Alignment around the importance of the information and collaboration around collecting it, communicating it, and acting on it are vital. [caption id="attachment_199" align="alignnone" width="300"] value concept handwritten on blackboard[/caption] Customer Advisory Boards are a great way to engage the leadership in your own organization. They allow you to capture candid feedback on measuring existing corporate value statements against your messaging across the company. Are your value statements landing? Do they resonate with the people receiving them? What would your customers say is most important to them? Customer Advisory Boards provide three major benefits to an organization. 1. Deepening Relationships with Customers 2. Understanding Your Customer’s Value Language 3. Identifying Your Product/Service Gaps Deepening Relationships: People do business with people they like. Putting people together with one purpose, “How can we help one another achieve more together?” or better yet, “How can I help you over ...

• Choosing the Right Heating System for your Facility

  Is the heating bill for your plant or warehouse too high? What about cold dock door areas and unbalanced temperatures? Is negative building pressure a problem? Do your employees complain about it being too cold making it harder for them to do their job? Do you have high maintenance costs from existing heating equipment? These are just a few common problems that result from selecting the wrong heating system, misplacing your heaters so they can’t reach their full potential or using obsolete technology. What factors determine the best space heating system? Everyone wants a heating & ventilating system that meets their unique requirements at the lowest total cost. Before selecting a heater, define the heating/ventilating requirements and understand all the cost factors that determine the true lowest total cost solution for a specific facility. BOILER SYSTEMS One of the oldest forms of heating, boilers have been in existence since about the 1800’s and are still a preferred system of heating in large industrial facilities where remote plants deliver steam and hot water to satellite locations to circulate through heat exchangers. These exchangers ...

• People Comfort - How Does It Effect Your Bottom Line?

  For the last 3 years my team has been traveling North America visiting with Cambridge Engineering’s, Sales Representatives to spread the word about options available to Building Owners, Building Operators, Design Engineers, Contractors and Utilities when recommending and selecting heating and ventilation solutions for their building or retrofit projects. We have been attempting to call out 3 core concepts for the key influencers when considering improvements to their buildings. 1.) Safety - Use of 100% outside air, direct fired HTHV and MAU technology is inherently safe. Ventilation and Heat are provided by the same blower that cannot be separated. These technologies can improve indoor air quality. Ventilation is the key to safety, preventing the buildup of products of combustion. 2.) Energy Efficiency - HTHV technologies provide the highest btus/cfm ratio thus creating more net useable btus or heat to satisfy the air load and the conductive load in high bay warehouses, distribution centers and manufacturing facilities. 3.) Lowest Total Installed Cost - HTHV technologies deliver 3 system in 1 piece of equipment. HTHV technologies deliver A.) Heat, B.) ...

• The Eight-Per-Cent Solution

  Manufacturers of direct gas-fired heating equipment make different, and seemingly conflicting, claims about the efficiency of their equipment. Some claim 92%, others claim 100%; so which is accurate? Actually both numbers are accurate, if you understand the context for the claims. There are two terms used when referencing the efficiency of gas-fired equipment: combustion efficiency and thermal efficiency. Understanding the basis for those terms will help you to better understand how to apply this equipment. Combustion efficiency is a measure of how effectively the heat content of the fuel is transferred into usable heat. With direct gas-fired equipment, since there is no flue, all of the energy generated from the combustion process is transferred into the space being heated. In that sense, the direct gas-fired equipment can be considered 100% combustion efficient. However, not all of the energy from combustion produces sensible heat, or heat that can be felt as a temperature difference and is applicable for offsetting the heat losses in the building. Another byproduct of the combustion process is water. The heat required to vaporize this water is referred to ...

• The Cheapest Can Be The Most Expensive

  We are all consumers. We love the opportunity to get a great deal on a product that we value. Whether driven by a specific need or just a desire to improve our lives in some fashion, we want to make sure that we get the lowest price we possibly can balanced against the key value points we are trying to obtain. Without a clear definition of what is valued the most in a product purchase, cheap pricing carries little weight in evaluating our alternatives. I happen to be a sales manager and a business developer for a U.S. based HVAC manufacturing firm that serves the North American new construction and energy retrofit markets. As you might imagine, there are a wide variety of options to choose from when selecting an HVAC system. The companies that I compete with have long-standing manufacturing histories, well developed relationships and varied product lines that meet very specific customer needs. With such a wide variety of options available, it becomes important to clearly define the bases for an HVAC equipment purchase decision: Base Line Minimum Requirements Value ...
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  4 Reasons Why Your Employee Comfort Should Come First

  “Comfort” is an interesting word that we use a lot at Cambridge.  Since we are an HVAC company, it is usually in context with making sure the people in your industrial facility are breathing fresh, tempered air, or making sure that your employees in high-bay buildings aren’t freezing in the dead of winter. There’s also “comfort” in the realm of making sure your employees know that you’ve got their backs and have a genuine interest in their personal health and professional growth.  (see blogs on Dale Carnegie Leadership Training and Stretching Your Way to Workplace Safety to generate ideas of how to boost comfort both personally and professionally).   Still, most companies overlook the importance of physical employee comfort, and are losing real talent and real opportunity to grow with those employees when they leave to pursue a workplace that can meet and exceed their basic requirements of a healthy working environment.   Not convinced? Here are four reasons that we think will back us up.   Safety protocol alone is reason enough. According to OSHA – your workers have the right to working conditions that do not pose ...